Refund policy

Please reach out to us straight away if you have an issue with your order:

Merchandise purchases: To be eligible for a return of merchandise from our shop, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Coffee purchases: If for some reason, you want to return your coffee purchase, the coffee package must be unopened to be eligible for a return. Opened coffee packages cannot be returned.

Coffee Subscriptions: Pauses and cancellations of your coffee subscription must be actioned before your next subscription processing date. Please log in to your online account to pause, cancel or change your subscription.

To start a return, you can contact us at hello@ruggedroad.com.au

You can always contact us for any return questions at hello@ruggedroad.com.au

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate and make it right!

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods that have been opened (such as food, flowers, or plants), custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helloruggedroad@gmail.com.